Returns & refunds

7 days from delivery. Opened boxes included — you can't tell whether your child will love it without letting them play with it, so we're not going to pretend otherwise.

Single players: keep it. Email us and we'll refund you in full. We won't ask you to post it back — return freight costs more than the player, and posting it around the world to be thrown away helps nobody.

Two-player orders: send back the unopened player and we'll refund it in full. The opened one is covered by the rule above.

Damaged, missing or wrong: send one photo. We replace it free and you keep whatever arrived. No return needed — and this isn't limited to the 7-day window.

If it won't play — the player or any of the cards — tell us and we'll replace it or refund you without argument.

To start: email support@tinyrecordco.com with your order number, within 7 days of your parcel arriving. We reply within one business day. Refunds land on your original card within 5–10 business days once approved.

Change of mind, wrong age, kid wasn't interested — all fine. You don't need a reason. Just tell us inside the first week.