Refund policy

You have 7 days from the date of delivery to request a return or refund, opened boxes included.

You cannot tell whether your child will take to the player without letting them use it, so we do not require it to stay sealed to remain eligible.

Single-player orders

Email us and we will refund you in full. We will not ask you to post the player back. Return freight costs more than the player, so please keep it or pass it on.

Two-player orders

Return the unopened player for a full refund of that player. The opened player is covered by the rule above and does not need to be returned.

Damaged, missing or incorrect items

Send us one photo. We will replace the item free of charge and you keep whatever arrived. No return is required, and this is not limited to the 7 day window.

If it does not play

If the player or any of the cards do not work, tell us and we will replace it or refund you in full.

How to start a return or refund

Email support@tinyrecordco.com with your order number within 7 days of delivery. We reply within one business day. Approved refunds are issued to your original payment method and typically appear within 5 to 10 business days, depending on your bank or card issuer.

Reasons

You do not need to give one. Change of mind, wrong age range, or your child simply not taking to it are all accepted.

Cancellations

If your order has not yet been dispatched, email us and we will cancel it and refund you in full. This is separate from the 7 day return window.

Where we ship

We currently ship to the United States only.